Terms & Conditions

A. Overview

  1. This website is operated by Red Ambassador Sdn Bhd. Throughout the website, the terms “we”, “us” and “our” refer to Red Ambassador Sdn Bhd. Red Ambassador Sdn Bhd offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
  2. By visiting our website and/or purchasing the goods from us, you engage in our “Service” and agree to be bound by the terms and conditions mentioned herein (“Terms of Service”, “Terms”), including all other additional terms and conditions and policies referred herein and/or made available by hyperlink. These Terms of Service apply to all users of the website, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.
  3. Please read the Terms of Service herein carefully before accessing or using our website. By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree to these terms and conditions, you may consider not to access the website or cease to use any of our Service. If these Terms of Service are considered an offer to you, acceptance is expressly limited to these Terms of Service herein contained. Note, we reserve the right to refuse any Service to anyone for whatsoever reason(s) and at any one time.
  4. Red Ambassador Sdn Bhd has full rights to amend/revise/change/update/replace any of the Terms. You can review the most current version of the Terms of Service at any time on this website. It is your sole responsibility to check on this website in respect of any changes to the Terms herein mentioned. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE PURCHASE TERMS AND CONDITIONS

  1. By accepting to the Terms of Service, you represent to us that you are at least the age of majority in your state or province of residence and/or that you are the age of majority in your state or province of residence and you have given your consent to allow any of your minor dependent(s) to access to this website.
  2. You shall not use our products for any illegal or unauthorized purpose nor, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  3. You shall not transmit any computer viruses or bugs or any code(s) of destructive nature whilst accessing our website.
  4. A breach or violation of any of the Terms will result in an immediate termination of our Service to you.

SECTION 2 – INFORMATION/CONTENT UNENCRYPTED & NO REPRODUCTION OF SERVICE

  1. You acknowledge and accept that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices, where necessary. Credit card information nonetheless is always encrypted during transfer over networks.
  2. You agree absolutely not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact(s) on the website through which the Service is provided, to any third party(ies) without our prior written consent.

SECTION 3 – ACCURACY OF INFORMATION

  1. We shall provide any information herein on or relating to the products with our best effort basis in terms of accuracy. We are not responsible if information made available on this website is not the most updated, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without you seeking advice/consultation from your own source(s) of information. Any reliance on the material on this website is solely at your own risk.
  2. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update you to the extent of such changes made to any information. You agree and accept that it is your responsibility to monitor changes to our website.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

  1. We reserve the right to adjust listed or quoted prices and specifications without notice and may also at any time withdraw any of the items without prior notice.
  2. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice.
  3. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service at all cost.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

  1. Our products or services are made available exclusively online through the website. These products or services may have limited in quantities and there may be situation whereby the product has been sold but has yet to be removed from the website timely.
  2. Please note the description and origin of each piece of the watches is made known to the extent such information is being shared on our website. Please read the description carefully prior to purchase. Hence, upon the product is being purchased by you, we shall not be accountable at all cost in terms of the history/origin of the watches and the like subsequent to the purchase to which you absolutely agreed and accepted at that material time.
  3. We have on a best effort basis displayed clearly the colors and images of our products on the website. We cannot guarantee that your computer monitor displays the goods with the color as reflected closely to the physical piece and you acknowledged and accepted that such differences are common and bound to happen vide online purchase. For avoidance of doubt, our images should be considered part of the description.
  4. With the nature and fragility of vintage watches, all watches are sold as is. We will do our best to describe, photograph and assist you to ensure full transparency but we do not provide any guarantee on movement accuracy, water-proofing or any other mechanical guarantee unless stated.
  5. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without prior notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.
  6. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

  1. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  2. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS OR FEATURES

  1. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
  2. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  3. Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  4. We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – INDEPENDENT THIRD-PARTY LINKS

  1. The website may contain links or references to products, materials or web sites that are provided by independent third parties. These links are provided for your convenience or reference and do not constitute any form of recommendation, endorsement or publication of such third parties’ products, materials or web sites by us.
  2. We make no warranties or representations, express or implied, with respect to such third parties products, materials or websites. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – COMMENTS/FEEDBACK BY USERS

  1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  3. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – YOUR PRIVACY

We take your privacy very seriously and aim to comply with the relevant local data protection legislation. Any information given to us by you or collected by us during your use of the website is used in accordance with the terms of our Privacy Statement.

SECTION 11 – ERRORS AND OMISSIONS RELATING TO PRODUCTS

  1. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  2. We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – LEGITIMATE USE OF WEBSITE

You agree:-
  1. To access and use the website, Services and information only for its exclusive use, for lawful purposes and in a lawful manner, in compliance with all applicable laws and regulations, these Terms and rules of any network or internet service provider through which you access the website;
  2. To not to divulge the Services and any information to any third party for commercial purposes without our prior written consent;
  3. To not to violate or attempt to violate the security of this website and/or linked web sites (if any);
  4. To not violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
  5. To not infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  6. To not harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
  7. To not submit false or misleading information;
  8. To not upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
  9. To not collect or track the personal information of others;
  10. To not spam, phish, pharm, pretext, spider, crawl, or scrape; for any obscene or immoral purpose; or
  11. To not interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – INTELECTUAL PROERPTY RIGHTS

  1. All Intellectual Property Rights in all the content and materials contained in this website and Services available on the website belong to Red Ambassador Sdn Bhd.
  2. Except for your personal, non-commercial use only, no part of content and materials on the website may be copied, reproduced, adapted, uploaded to a third party, linked to, framed, distributed, transmitted or commercially exploit in any form by any process without our specific prior written consent.

SECTION 14 – DISCLAIMER OF WARRANTIES

  1. We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free (from computer viruses/bugs or other errors).
  2. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
  3. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without prior notice given to you.
  4. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  5. In no case shall Red Ambassador Sdn Bhd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 – INDEMNITY BY YOU

You agree to indemnify, defend and hold harmless Red Ambassador Sdn Bhd and our parent (if applicable), subsidiaries (if applicable), affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any all losses (direct or indirect), claim, demand, damages, expenses including any associated legal expenses, made by  any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION OF CONTRACT

  1. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  2. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  3. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without prior notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 – WHOLE AGREEMENT

  1. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  2. These Terms of Service and any policies or operating rules posted by us on this website or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  3. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia and exclusive jurisdiction of the courts in Malaysia.

SECTION 20 – HEADINGS

The headings used in this agreement are included for convenience purpose only and shall not limit or otherwise affect these Terms.

B. SHIPPING POLICY

PAYMENT AND DELIVERY

Our prices are subject to change until you have paid for the Goods in full. All prices advertised on our website are in Malaysian Ringgit, with all payments and refunds being denominated in the same currency. It follows that if you convert Malaysian Ringgit to another currency, you take the currency risk on any refund issued to you, unless expressly agreed to the contrary in advance, in writing.

Prices for Goods may change without notice. All Goods must be paid in full, prior to dispatch.

We accept payments in the following methods :

  1. if you are based in Malaysia: by credit or debit card (subject to a convenience fee); by bank transfer (either Inter or Intra bank)
  2. if you are based outside of Malaysia, by international bank transfer, unless agreed in writing to the

In certain circumstances, and by written negotiation, we will accept a deposit for a watch, prior to payment of the balance by a specified date.

Where the deposit is 30% of the purchase price of the watch. The deposit, however is not refundable and considered forfeit in the event of failure to pay the balance of the purchase price of the watch on or before the agreed final payment date, which is generally within 14 days from the date of payment of the deposit.

If you live outside Malaysia, you may have to pay import duties or other charges, levied by national authorities, when the Goods enter the country of destination. These are the entirely the responsibilities of the buyer.

After receiving the full payment for your order, we will contact you to advise the likely delivery date. This may vary according to your address and the estimated date will be given in good faith. No liability will be accepted by us for any loss whatsoever suffered or caused by late delivery.

A signature by a person aged 18 years and above is needed for receipt of all Goods, at the delivery address. Any parcel that has been tampered with, or shows signs of damage, should not be signed for and delivery should be refused.

Goods to be delivered to the address given in the original order.

For local shipping, Goods shall be hand delivered to you.

In respect of international shipping, we are using Ferrari Hecny Logistic (“Ferrari”) with tracking facilities, which the arrival of the Goods is not necessarily be of real-time but of reasonable timing.

Ferrari is an insurance broker which offers “All risks” insurance coverage in precious and luxury goods. You may check out their link at https://www.ferrarigroup.net/office-locator/asia/malaysia/  for the insurance coverage.

If packages are lost or stolen, a refund will be issued only after the approval of the insurance claim by Ferrari.

Delivery of the Goods will be completed when they have been delivered to the Address given in your order.

C. PRIVACY STATEMENT

This Privacy Statement describes what information (“Personal Information”) Red Ambassador Sdn. Bhd. (“We” or “Us”) collects and how we will be using it while providing our products and/or services through our website (“Services”, “Website”). It also describes how you can access and update your Personal Information.

What kind of Personal Information do we collect?

  • Registration and your account set up related information – name, identity card number, address, phone number, email address, password.
  • Information required for purchase of some of our Services – occupation, nationality.
  • Your account related information that you voluntary choose to include in your profile – gender, race, nationality, occupation, bank account/credit card number, work address.

Where the provision of your Personal Information is considered necessary or mandatory in order for us to provide you with our products and/or services, and you fail to provide such data to us, we will be unable to provide you with respective products and/or services.

How do We collect your Personal Information?

We collect your Personal Information when you create an account on the website, log in to your account on the website or otherwise interact with us, purchase Services using the website, participate in any activity on our website or subscribe to our publications or marketing materials.

We also collect your Personal information from publicly available sources and from third parties.

Why do we collect Personal Information and how do we use it?

  • To facilitate your use of Services and access to the website;
  • To process your order(s) and purchase(s);
  • To deliver Services you choose to purchase;
  • To administer and maintain your account;
  • To ascertain your identity for fraud detection purposes;
  • To provide customer support, respond to your queries, feedback, claims or disputes;
  • To deliver notices, updates, prizes and/or promotional materials to you;
  • To conduct survey/analysis and client profiling activities;
  • To maintain and update internal record keeping;
  • To carry out market research;
  • To detect and prevent crime (including but not limited to fraud, money laundering, bribery which takes subject to the relevant laws as well);
  • To improve and enhance our Services
  • To meet any legal or regulatory requirements;
  • To send you marketing or promotional materials by email, telecommunication means or social media about products, services and/or promotions offered by us and selected third parties that we think may interest you.

How to opt-out from receiving marketing or promotional materials?

You may at any time contact our Consumer Support via email at contact.redambassador@gmail.com and to require to cease or not to begin processing your Personal Information for purposes of marketing. Also, along with every e-mail marketing communication sent to you, we provide you the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.

Who do we disclose Personal Information to?              

To enable development and provision of Services to you, Red Ambassador Sdn Bhd might need to disclose your Personal Information to:

  • our agents, sub-contractors, service providers, suppliers or business partners;
  • payment channels including without limitation financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to us in connection with your acquisition of our services and/or products.

Under certain circumstances we may disclose your Personal Information to any person to whom we are required to do so by law or other legal order or we reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by or on behalf of an enforcement body.

We may also disclose your Personal Information to the general public when you become a winner in a contest by publishing your name, photographs and other Personal Information without compensation for advertising and publicity purposes.

Disclosure of your Personal Information to third parties is always subject complying with all laws and regulations applicable to us and third parties mentioned above. In circumstances where we disclose Personal Information, we generally retain control of that information. We can therefore ensure that the Personal Information we disclose is used only in accordance with this Privacy Statement and in accordance with the requirements of the Malaysia Personal Data Protection Act 2010 and other applicable data protection laws and regulations.

Transfer of your Personal Information outside of Malaysia

In instances where our third parties are located outside of Malaysia, we may disclose and transfer your Personal Information outside of Malaysia, but always ensuring to adhere to the local and foreign data protection laws.

How secure is your Personal Information?

As an international online purchase website, we recognize and acknowledge the importance of keeping the Personal Information and data that it holds, secure and protected from unauthorized access. To do this, we utilize industry standard security and encryption processes and technology to ensure that access to your Personal Information is only provided to those employees who need to have access in order to perform their role. We may be obliged to disclose Personal Information we hold to law enforcement agencies. In such circumstances, the use and security of that information is determined by the rules governing the relevant agency.

We will regularly review this policy and assess our performance against it to ensure we are meeting and continue to meet our obligations under the Malaysian Personal Data Protection Act 2010.

D. AFTER-SALES SERVICES

We provide the following after-sales services to cater for your needs on your precious piece:-

  • Repairing
  • Polishing
  • Change Battery

The above service(s) shall be charged accordingly save and except for watches under warranty.