Our prices are subject to change until you have paid for the Goods in full. All prices advertised on our website are in Malaysian Ringgit, with all payments and refunds being denominated in the same currency. It follows that if you convert Malaysian Ringgit to another currency, you take the currency risk on any refund issued to you, unless expressly agreed to the contrary in advance, in writing.
Prices for Goods may change without notice. All Goods must be paid in full, prior to dispatch.
We accept payments in the following methods :
In certain circumstances, and by written negotiation, we will accept a deposit for a watch, prior to payment of the balance by a specified date.
Where the deposit is 30% of the purchase price of the watch. The deposit, however is not refundable and considered forfeit in the event of failure to pay the balance of the purchase price of the watch on or before the agreed final payment date, which is generally within 14 days from the date of payment of the deposit.
If you live outside Malaysia, you may have to pay import duties or other charges, levied by national authorities, when the Goods enter the country of destination. These are the entirely the responsibilities of the buyer.
After receiving the full payment for your order, we will contact you to advise the likely delivery date. This may vary according to your address and the estimated date will be given in good faith. No liability will be accepted by us for any loss whatsoever suffered or caused by late delivery.
A signature by a person aged 18 years and above is needed for receipt of all Goods, at the delivery address. Any parcel that has been tampered with, or shows signs of damage, should not be signed for and delivery should be refused.
Goods to be delivered to the address given in the original order.
For local shipping, Goods shall be hand delivered to you.
In respect of international shipping, we are using Ferrari Hecny Logistic (“Ferrari”) with tracking facilities, which the arrival of the Goods is not necessarily be of real-time but of reasonable timing.
Ferrari is an insurance broker which offers “All risks” insurance coverage in precious and luxury goods. You may check out their link at https://www.ferrarigroup.net/office-locator/asia/malaysia/ for the insurance coverage.
If packages are lost or stolen, a refund will be issued only after the approval of the insurance claim by Ferrari.
Delivery of the Goods will be completed when they have been delivered to the Address given in your order.
This Privacy Statement describes what information (“Personal Information”) Red Ambassador Sdn. Bhd. (“We” or “Us”) collects and how we will be using it while providing our products and/or services through our website (“Services”, “Website”). It also describes how you can access and update your Personal Information.
Where the provision of your Personal Information is considered necessary or mandatory in order for us to provide you with our products and/or services, and you fail to provide such data to us, we will be unable to provide you with respective products and/or services.
We collect your Personal Information when you create an account on the website, log in to your account on the website or otherwise interact with us, purchase Services using the website, participate in any activity on our website or subscribe to our publications or marketing materials.
We also collect your Personal information from publicly available sources and from third parties.
You may at any time contact our Consumer Support via email at contact.redambassador@gmail.com and to require to cease or not to begin processing your Personal Information for purposes of marketing. Also, along with every e-mail marketing communication sent to you, we provide you the opportunity to discontinue receiving future marketing communications (i.e., unsubscribe). Simply follow the unsubscribe process or directions provided in the email.
To enable development and provision of Services to you, Red Ambassador Sdn Bhd might need to disclose your Personal Information to:
Under certain circumstances we may disclose your Personal Information to any person to whom we are required to do so by law or other legal order or we reasonably believe that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by or on behalf of an enforcement body.
We may also disclose your Personal Information to the general public when you become a winner in a contest by publishing your name, photographs and other Personal Information without compensation for advertising and publicity purposes.
Disclosure of your Personal Information to third parties is always subject complying with all laws and regulations applicable to us and third parties mentioned above. In circumstances where we disclose Personal Information, we generally retain control of that information. We can therefore ensure that the Personal Information we disclose is used only in accordance with this Privacy Statement and in accordance with the requirements of the Malaysia Personal Data Protection Act 2010 and other applicable data protection laws and regulations.
In instances where our third parties are located outside of Malaysia, we may disclose and transfer your Personal Information outside of Malaysia, but always ensuring to adhere to the local and foreign data protection laws.
As an international online purchase website, we recognize and acknowledge the importance of keeping the Personal Information and data that it holds, secure and protected from unauthorized access. To do this, we utilize industry standard security and encryption processes and technology to ensure that access to your Personal Information is only provided to those employees who need to have access in order to perform their role. We may be obliged to disclose Personal Information we hold to law enforcement agencies. In such circumstances, the use and security of that information is determined by the rules governing the relevant agency.
We will regularly review this policy and assess our performance against it to ensure we are meeting and continue to meet our obligations under the Malaysian Personal Data Protection Act 2010.
We provide the following after-sales services to cater for your needs on your precious piece:-
The above service(s) shall be charged accordingly save and except for watches under warranty.